Shipping Process

Shipping Process

Shipping & Delivery

  • A received order is shipped within 36 hours after the payment is completed (weekend & national holidays excluded). After the shipment, a tracking number will be emailed to the email address you provided during checkout.
  • As an exception, orders received on weekend or national holidays will be shipped on the next business day in our local time (GMT+9) due to post office closure on weekend and holidays.
  • Average delivery time for Regular shipping is 10~15 business days from the day of shipment (Only regular shipping is available now).
  • Average delivery time for Express shipping is 3~5 business days from the day of shipment.
  • Express shipping will only apply to corresponding items over $150 (USD) at the fixed price.
  • Each shipping method will be decided according to the price of the corresponding item.
  • We pack items in strong, durable plastic bags with an air bubble pouch inside to protect them from any damage. Furthermore, we identify the contents as “Backpack” for quicker customs clearance and faster delivery service.
  • You must sign upon delivery for all parcels shipped via registered air mail.
  • All customers are supposed to contact customer support representatives if they do not receive their orders after one month from the day of order.
  • Some deliveries might take longer than expected depending on your local customs, severe weather, or the holiday season rush.

Track Order

  • For Regular shipping, tracking is divided into two parts. Once a package is in transit within South Korea, you can get its tracking information provided by Korea post at https://www.ssantas.com/order-tracking/. If the package is moving within its destination country, you should go to the postal service website of the package’s destination country. Unfortunately, most postal services do not provide tracking information for Regular shipping (Free).
  • Tracking information for Express shipping (Free) is available at https://www.ssantas.com/order-tracking/ regardless of the package’s destination country (Not available yet).
  • Tracking information in transit within South Korea is provided by Korea Post. For more information, please Click here!.